In many ways, 2016 has been the year of the bot. With so many successful companies — Slack, Facebook, Microsoft, Google — at the forefront of the chat bot revolution, some have even wondered if this was the beginning of the end for apps as we know it.
We surveyed over 150 individuals who work at software companies in product management, engineering, C-suite, and marketing roles to ask them how they use (or are planning to use) bots for their application.
The results are clear. The media might be playing up chat bots right now but many folks aren’t quite convinced of their value.
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