# Access and SSO

Troubleshooting login problems with passwords, SAML SSO 500 errors, and Google Workspace 403 errors.

Source: https://amplitude.com/docs/faq/access-and-sso

---

On this page

- [What do I do if I'm having an issue logging in with a password?](#what-do-i-do-if-im-having-an-issue-logging-in-with-a-password)
- [How do I fix a problem with logging in by SSO?](#how-do-i-fix-a-problem-with-logging-in-by-sso)
- [Why am I seeing a Google Workspace 403 error on SSO sign-in?](#why-am-i-seeing-a-google-workspace-403-error-on-sso-sign-in)

# Access and SSO

If you're seeing an error page when you try to access Amplitude or log in — or a 500 or 403 error after authenticating with SSO — the questions below cover the most common causes.

## What do I do if I'm having an issue logging in with a password?

Try each of these steps:

- Confirm the password is correct. Reset it if you've forgotten.
- Check whether the same problem happens in another browser or in incognito mode. If not, clear your browser's cookies and cache.
- Make sure your browser is up to date. Restart your laptop after updating to make sure the browser fully relaunches, and try again.
- Confirm your browser is supported. See [browser compatibility](/docs/get-started/browser-compatibility).
- Disable ad blockers and VPNs, or add Amplitude to their allowed list — they can cause Amplitude to behave unexpectedly.
- If you've forgotten your organization's URL, reach out to Amplitude support. They can tell you which organization is associated with your email address.

## How do I fix a problem with logging in by SSO?

A common SSO error is a 500 internal server error. This usually means there's a problem with your SAML certificate, and all users in your organization may be affected. To resolve it:

1. You need access to the Amplitude platform to upload a new certificate. If you need SSO disabled to log in and fix the problem, contact the Support team.
2. Check with your IT team to see if the SAML certificate has expired. If it has, upload a new one.
3. Confirm the SAML certificate is correctly formatted. If not, an Amplitude admin should upload a correctly formatted certificate.

## Why am I seeing a Google Workspace 403 error on SSO sign-in?

If you've configured SSO via Google Workspace, you may see `403 Error: app_not_enabled_for_user` or `403 Error: app_not_configured_for_user`:

If you see this error, follow [Google Workspace Admin Help](https://support.google.com/a/answer/6301076?hl=en) for step-by-step instructions.

If these tips don't fix the problem, contact Amplitude support. Include the browser you're using, plus its version, in your request.

Was this helpful?

<!--$-->

<!--/$-->