# Incident postmortem enrichment

A custom agent that finds new incident postmortems in Confluence each week and enriches them with a quantified customer-impact section.

Source: https://amplitude.com/en-us/agent-library/incident-postmortem-enrichment

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# Incident postmortem enrichment

Each week, finds new incident postmortems and adds a quantified customer-impact section drawn from what users actually experienced.

Trigger

Scheduled weekly

Instructions

Create a custom agent: Incident Postmortem Enrichment. Every week, find incident postmortems added in Confluence in the last seven days, and for each one add a Customer Impact section quantifying affected users, sessions, and accounts during the outage window.

Tags

Tool

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AmplitudeTool

ConfluenceTrigger

ScheduleUse case

Launch & experiment readouts

Outcome

Postmortems move from "something broke" to "here's who it hit and how badly," which sharpens prioritization of follow-up work and customer comms.

[Set up in Amplitude →](https://app.amplitude.com/agents?source=agent-library-agent\&agent-template-slug=incident-postmortem-enrichment\&siteLocation=agent-library-detail-setup)