# Cart abandonment survey: why didn't you complete your purchase?

Source: https://amplitude.com/en-us/prompt-library/ecommerce-cart-abandonment-survey-why-didn-t-you-complete-your-purchase

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[Prompt Library](/prompt-library)

Surveys

# Cart abandonment survey: why didn't you complete your purchase?

E-commerce & Retail

Try this prompt

Create a 2-question in-app survey for users who abandoned their cart in the last 48 hours without purchasing. Question 1: 'What stopped you from completing your purchase?' (Price too high / Shipping cost / Just browsing / Found it cheaper elsewhere / Changed my mind / Technical issue / Other) Question 2 (open text): 'What would have made you more likely to buy?' Trigger on next app open, suppress after one response or after the user completes a purchase.

Click to copy

[Try in Amplitude →](https://app.amplitude.com/analytics?aiQuery=Create+a+2-question+in-app+survey+for+users+who+abandoned+their+cart+in+the+last+48+hours+without+purchasing.+Question+1%3A+%27What+stopped+you+from+completing+your+purchase%3F%27+%28Price+too+high+%2F+Shipping+cost+%2F+Just+browsing+%2F+Found+it+cheaper+elsewhere+%2F+Changed+my+mind+%2F+Technical+issue+%2F+Other%29+Question+2+%28open+text%29%3A+%27What+would+have+made+you+more+likely+to+buy%3F%27+Trigger+on+next+app+open%2C+suppress+after+one+response+or+after+the+user+completes+a+purchase.\&siteLocation=prompt-library-detail-try)