# Post-peak complaint spike: tie to shipping delays and return policy issues

Source: https://amplitude.com/en-us/prompt-library/ecommerce-post-peak-complaint-spike-tie-to-shipping-delays-and-return-policy-issues

---

[Prompt Library](/prompt-library)

AI Feedback

# Post-peak complaint spike: tie to shipping delays and return policy issues

E-commerce & Retail

Try this prompt

Identify spikes in negative feedback (1–2 star reviews, NPS detractors, complaint tickets) in the 2 weeks following peak shopping periods (Black Friday, Cyber Monday, holiday). Segment complaints by: category (shipping delay, out of stock, return denied, wrong item), carrier, and product category. Cross-reference with any carrier SLA breaches or warehouse delays in the same window. Rank top complaints and flag which are systemic vs. one-off.

Click to copy

[Try in Amplitude →](https://app.amplitude.com/analytics?aiQuery=Identify+spikes+in+negative+feedback+%281%E2%80%932+star+reviews%2C+NPS+detractors%2C+complaint+tickets%29+in+the+2+weeks+following+peak+shopping+periods+%28Black+Friday%2C+Cyber+Monday%2C+holiday%29.+Segment+complaints+by%3A+category+%28shipping+delay%2C+out+of+stock%2C+return+denied%2C+wrong+item%29%2C+carrier%2C+and+product+category.+Cross-reference+with+any+carrier+SLA+breaches+or+warehouse+delays+in+the+same+window.+Rank+top+complaints+and+flag+which+are+systemic+vs.+one-off.\&siteLocation=prompt-library-detail-try)