# Top product complaints from reviews: shipping, quality, sizing, returns

Source: https://amplitude.com/en-us/prompt-library/ecommerce-top-product-complaints-from-reviews-shipping-quality-sizing-returns

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# Top product complaints from reviews: shipping, quality, sizing, returns

E-commerce & Retail

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Analyze customer reviews and support tickets from the last 90 days. Identify the top 5 complaint categories by volume (e.g., shipping delays, product quality, sizing inaccuracy, return process friction, payment failures). For each category: ticket/review count, MoM trend, average rating impact, and which product categories generate the most complaints. Flag any category with a >20% increase in the last 30 days.

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[Try in Amplitude →](https://app.amplitude.com/analytics?aiQuery=Analyze+customer+reviews+and+support+tickets+from+the+last+90+days.+Identify+the+top+5+complaint+categories+by+volume+%28e.g.%2C+shipping+delays%2C+product+quality%2C+sizing+inaccuracy%2C+return+process+friction%2C+payment+failures%29.+For+each+category%3A+ticket%2Freview+count%2C+MoM+trend%2C+average+rating+impact%2C+and+which+product+categories+generate+the+most+complaints.+Flag+any+category+with+a+%3E20%25+increase+in+the+last+30+days.\&siteLocation=prompt-library-detail-try)