# Pain points from Salesforce and Zendesk: advisor support tickets

Source: https://amplitude.com/en-us/prompt-library/financial-services-pain-points-from-salesforce-and-zendesk-advisor-support-tickets

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# Pain points from Salesforce and Zendesk: advisor support tickets

Financial Services

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Analyze support tickets from the last 90 days tagged as 'advisor' in Salesforce and Zendesk. Identify the top 5 pain point categories by volume and by average resolution time. For each category, show: ticket count, MoM trend, most common verbatim phrases, and which advisor tier (junior, senior, principal) files them most frequently. Highlight any categories with a >20% increase in volume over the last 30 days.

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[Try in Amplitude →](https://app.amplitude.com/analytics?aiQuery=Analyze+support+tickets+from+the+last+90+days+tagged+as+%27advisor%27+in+Salesforce+and+Zendesk.+Identify+the+top+5+pain+point+categories+by+volume+and+by+average+resolution+time.+For+each+category%2C+show%3A+ticket+count%2C+MoM+trend%2C+most+common+verbatim+phrases%2C+and+which+advisor+tier+%28junior%2C+senior%2C+principal%29+files+them+most+frequently.+Highlight+any+categories+with+a+%3E20%25+increase+in+volume+over+the+last+30+days.\&siteLocation=prompt-library-detail-try)