# Filter portal complaints and care access pain points from support tickets

Source: https://amplitude.com/en-us/prompt-library/healthcare-filter-portal-complaints-and-care-access-pain-points-from-support-tickets

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# Filter portal complaints and care access pain points from support tickets

Healthcare

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Analyze member support tickets from the last 90 days. Identify the top 5 pain point categories by volume (e.g., appointment scheduling, insurance verification, portal navigation, billing, care plan access). For each category: ticket count, MoM trend, most common verbatim phrases, and which member segment (new vs. returning, digital-first vs. in-person-primary) files them most frequently. Flag any category with >20% volume increase in the last 30 days — these are likely friction points blocking digital adoption.

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[Try in Amplitude →](https://app.amplitude.com/analytics?aiQuery=Analyze+member+support+tickets+from+the+last+90+days.+Identify+the+top+5+pain+point+categories+by+volume+%28e.g.%2C+appointment+scheduling%2C+insurance+verification%2C+portal+navigation%2C+billing%2C+care+plan+access%29.+For+each+category%3A+ticket+count%2C+MoM+trend%2C+most+common+verbatim+phrases%2C+and+which+member+segment+%28new+vs.+returning%2C+digital-first+vs.+in-person-primary%29+files+them+most+frequently.+Flag+any+category+with+%3E20%25+volume+increase+in+the+last+30+days+%E2%80%94+these+are+likely+friction+points+blocking+digital+adoption.\&siteLocation=prompt-library-detail-try)