# Post-first-visit NPS survey for telehealth patients

Source: https://amplitude.com/en-us/prompt-library/healthcare-post-first-visit-nps-survey-for-telehealth-patients

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[Prompt Library](/prompt-library)

Surveys

# Post-first-visit NPS survey for telehealth patients

Healthcare

Try this prompt

Trigger a 2-question NPS survey for patients within 24 hours of completing their first telehealth visit. Question 1: 'On a scale of 0–10, how likely are you to use \[Platform] for your next visit instead of an in-person appointment?' Question 2 (open text): 'What would make your next telehealth experience better?' Send only to members who completed (not just booked) their first virtual visit. Tag responses with member segment, plan type, and whether the member enabled notifications before their visit.

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[Try in Amplitude →](https://app.amplitude.com/analytics?aiQuery=Trigger+a+2-question+NPS+survey+for+patients+within+24+hours+of+completing+their+first+telehealth+visit.+Question+1%3A+%27On+a+scale+of+0%E2%80%9310%2C+how+likely+are+you+to+use+%5BPlatform%5D+for+your+next+visit+instead+of+an+in-person+appointment%3F%27+Question+2+%28open+text%29%3A+%27What+would+make+your+next+telehealth+experience+better%3F%27+Send+only+to+members+who+completed+%28not+just+booked%29+their+first+virtual+visit.+Tag+responses+with+member+segment%2C+plan+type%2C+and+whether+the+member+enabled+notifications+before+their+visit.\&siteLocation=prompt-library-detail-try)