# Incident Postmortem Customer Impact

Enrich incident postmortems automatically — pull affected users, sessions, and accounts from Amplitude and write the Customer Impact section into your Confluence doc.

Source: https://amplitude.com/en-us/prompt-library/incident-postmortem-customer-impact

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[Prompt Library](/prompt-library)

# Incident Postmortem Customer Impact

Take an existing incident postmortem and add the data it's missing. Pulls affected users, sessions, and accounts during the outage window and writes a Customer Impact section directly into the Confluence doc.

Try this prompt

Read the incident postmortem doc in Confluence at \[URL]. Using the outage start and end timestamps in the doc, pull from Amplitude the number of affected users, sessions, and accounts during that window. Write a Customer Impact section and add it to the doc.

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[Try in Amplitude →](https://app.amplitude.com/analytics?aiQuery=Read+the+incident+postmortem+doc+in+Confluence+at+%5BURL%5D.+Using+the+outage+start+and+end+timestamps+in+the+doc%2C+pull+from+Amplitude+the+number+of+affected+users%2C+sessions%2C+and+accounts+during+that+window.+Write+a+Customer+Impact+section+and+add+it+to+the+doc.\&siteLocation=prompt-library-detail-try)