# Filter booking friction complaints from app reviews and support tickets

Source: https://amplitude.com/en-us/prompt-library/travel-hospitality-filter-booking-friction-complaints-from-app-reviews-and-support-tickets

---

[Prompt Library](/prompt-library)

AI Feedback

# Filter booking friction complaints from app reviews and support tickets

Travel & Hospitality

Try this prompt

Analyze app store reviews and support tickets from the last 90 days. Identify the top 5 booking friction complaints by volume (e.g., checkout too slow, payment failures, search results not relevant, cancellation policy unclear, dates showing unavailable). For each: ticket count, MoM trend, most common verbatim phrases, and which device / platform they occur on most. Per the benchmarks report, every second of friction in the booking flow costs conversion — surface any complaint category that has increased more than 20% in the last 30 days.

Click to copy

[Try in Amplitude →](https://app.amplitude.com/analytics?aiQuery=Analyze+app+store+reviews+and+support+tickets+from+the+last+90+days.+Identify+the+top+5+booking+friction+complaints+by+volume+%28e.g.%2C+checkout+too+slow%2C+payment+failures%2C+search+results+not+relevant%2C+cancellation+policy+unclear%2C+dates+showing+unavailable%29.+For+each%3A+ticket+count%2C+MoM+trend%2C+most+common+verbatim+phrases%2C+and+which+device+%2F+platform+they+occur+on+most.+Per+the+benchmarks+report%2C+every+second+of+friction+in+the+booking+flow+costs+conversion+%E2%80%94+surface+any+complaint+category+that+has+increased+more+than+20%25+in+the+last+30+days.\&siteLocation=prompt-library-detail-try)