Here To Help You Every Step of the Way
Let us handle the challenges of getting started and solving ongoing complex business problems so you can focus on building better products.
From implementation to strategy—we've got your back
Get proactive leadership, guided best practices, and white-glove support to help you plan and execute your business goals.
We streamline onboarding processes, navigate complexities, and get you online quicker.
We help identify and mitigate potential issues early in the process so you can onboard with ease.
Our technical experts provide 24/7 support to help you solve complex problems and maximize the value of your data.
We provide tailored guidance and innovative solutions that help drive transformational change and business growth.
“You don’t know what you don’t know. Amplitude’s Professional Services helped us step outside our comfort zone with experimentation and analysis—it’s evolved how we optimize our customers’ experience here at Taco Bell.”
Your success is our success
<60
Days time to value
50%+
Insights unlocked
90%
Customer satisfaction score
Premium Success Packages
Get ongoing, personalized expertise tailored to your business needs. Take advantage of strategic insights, better platform SLAs, and 24/7 support to hit the ground running and get the most out of your data.
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Advanced |
Signature |
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Specialized services |
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Adoption and industry best practice consultation |
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Ongoing use case onboarding |
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Ongoing data health audits |
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Success accelerator workshops |
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Experimentation audit and recommendations |
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Strategic change management services |
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Data sanitization services |
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Data backfill services |
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Amplitude center of excellence |
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Proactive and hands-on data management support |
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Amplitude enablement toolkit |
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Critical event planning and monitoring |
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Ongoing training and enablement |
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Customized instructor-led trainings |
Up to 2 / quarter |
Up to 4 / quarter |
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Online certification program |
5 certification exams |
10 certification exams |
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Enhanced platform support |
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Mission-critical technical support 24x7x365 |
First response 2 hours |
First response 1 hour |
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Email support |
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Live in-product chat support |
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Slack channel support |
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Zoom meeting support |
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Quarterly proactive support ticket audit and recommendations |
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Implementation and onboarding
Onboarding and instrumentation don’t have to be complicated. With our implementation team, you can go live quicker and get value faster.
Seamlessly integrate, optimize, and fully operationalize your analytics infrastructure.
- A Minimum Viable Product (MVP) so you can replicate core use case implementations across other teams and products
- Best for one team and one product only
- Targeted implementation support for one team and one product
- Establish the foundation of an analytics practice
- Strategic advice on governance and analytics
- Organizational implementation support
- Establish the foundation of a comprehensive analytics practice
- Strategic advice on governance and analytics
- Best for multiple teams and use cases under one product
Get up and running quickly to start testing, analyzing, and optimizing your product at scale.
- Support running one experiment end-to-end
- More hands-on technical support getting pipes flowing through Amplitude
- Best for mature customers who already have experience and a culture of experimentation
- White glove service, guiding customers through two experiments and adoption support
- Strategic support in building an experimentation practice in addition to technical support
- Best for customers who are newer to experimentation
Optimization and expansion
Take advantage of our expertise with our full range of products, including Session Replay, deeper training opportunities, integrations, and more.
Guidance setting up Amplitude as your CDP with support integrating up to ten sources or destinations. Best for teams who already have Analytics implemented.
Hands-on foundational or advanced training and certification programs to support your business use cases with Amplitude. Best for teams who are new to Amplitude.
Additional support to ensure your specific use cases are met in Amplitude, focusing on data clean up, governance, and taxonomy improvements. Best for teams struggling to manage their data.
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Ready to get set started?
Let's explore the right set of services to ensure you're set up for success.