Sometimes you need to go beyond a funnel analysis to understand the "why" behind your product metrics. Amplitude’s built-in Session Replay feature gives full visibility in the customer journey by uncovering qualitative insights from your quantitative data. It brings digital experiences to life, unlocking growth bottlenecks and giving you the confidence to take appropriate action.
Session Replay is available to try on all new Amplitude plans as of February 7, 2024 (including the Starter and Plus updates from October 2023). Existing Growth and Enterprise customers can also access Session Replay as an add-on purchase. Contact your account manager with questions. See our pricing page for more details.
Session Replay is not enabled by default, and requires instrumentation beyond the standard Amplitude instrumentation.
You can launch a session replay from a user’s event stream, inside a chart, or from your homepage. Replays are generally available for viewing five minutes after a session begins.
When viewing a session replay from your homepage or from a search, the user's event stream will sync with the replay. You can select an event from the stream, and the replay will jump to that point in the session. (This feature is not yet available when viewing a replay from a chart.)
There is no limit on the length of a session that can be viewed as a replay.
To access Session Replay from a user’s event stream, use the User Look-Up feature. This can be helpful if a user has reported a potential bug during their session, or if you want to determine if a user's experience is representative of a bigger trend.
Find the user via User Look-Up (you’ll need their user ID to do this), then click Play Session next to the session you're looking for in the event stream. The replay will then appear to the right, where you can review session activity. You can generate a link to share the replay with your team from the view in a User Look-Up event stream. Click Copy URL from the view to copy the link.
To use Session Replay in a chart, follow these steps:
The replay view will then appear in the right-hand panel, where you'll be able to:
The user’s cursor movement will be shown as a red line, and masked HTML elements will show a series of asterisks. Session Replay will show the timestamp of the session as it occurred.
Session Replay is available in the following Amplitude chart types, with these restrictions around each chart type's available metrics:
With Session Replay, your homepage will show 100 sessions captured over the past seven days. Each session will show its start time, user ID, session length, and country.
If you can’t see the Session Replay widget and have a customized home page, reset the home page and then re-add your customizations to make the widget visible.
Click Play to see the session view in the modal that appears.
To review your Session Replay quota and retention timeframe, navigate to the Plans & Billing page for your organization.
To see an approximation of the number of sessions that have associated replays, create a User Sessions Chart and configure it to include sessions that contain any events where the event property Session Replay ID ≠ “(none)”
. This will include all session replays with a value.
Session replay gives you two options for searching replays: either by date, or via a filter.
Filtered results by date or timeframe will be based on the project's timezone.
Once you've made your selection, the list of available replays will be limited to either those replays that took place within your selected timeframe, or those replays that meet your filter specifications. Your search results will generate a unique URL that can be shared with your team.
The results shown will be limited to 100 replays.
There are three ways you can add a Session Replay to a dashboard or notebook:
With Session Replay, you can:
There are some limitations when using Session Replay:
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April 30th, 2024
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