Last Updated: February 12, 2017
SPECIAL NOTE TO INTERNATIONAL USERS
INFORMATION AMPLITUDE COLLECTS THROUGH YOUR USE OF THE SERVICE
App Developer Information
Amplitude collects personally identifiable information from you, such as email address, when you sign up for our service or contact us by email. We also track many of the actions you take on our site in order to improve the service. We will never share this information with anyone for any reason unless required by law.
We understand that the data you send to us is confidential and treat it as such. We will never share the data you send us with anyone unless required by law. Access will be restricted to the team members you invite, and to certain Amplitude staff in order to provide support and develop the service.
We reserve the right to analyze this data from an aggregated standpoint, and publish aggregated studies and figures. In doing so we will never compromise the confidentiality of your data by publishing any identifying information.
End User Information
We may collect non-personally identifiable information regarding the behavior and usage patterns of users of mobile applications ("End Users") published by our customers. Use of our Services does not require collection of personally identifiable information. Our customers may request such information from End Users in order to use their mobile applications and such personally identifiable information may be included in the data sent to us. End Users should therefore review the privacy policies of the mobile applications they use to assess the security of any personally identifiable information they disclose. To the extent we do receive any personally identifiable information, we will maintain the confidentiality of such data.
THE WAY AMPLITUDE USES INFORMATION
Contact its Users
We do not use your email address or other personally identifiable information to send commercial or marketing messages without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out. We may, however, use your email address without further consent for non-marketing or administrative purposes (such as notifying you of major changes to amplitude.com, Amplitude's Services or for customer service purposes).
Improve Amplitude.com or its Services
WHEN AMPLITUDE DISCLOSES INFORMATION
However, we do not share your personally identifiable information (such as name or email address) or your end users' information with other, third-party companies for their commercial or marketing use without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out.
Legal Requests and Comply with State and Federal Laws
We may release personally identifiable information and/or non-personally-identifiable information if required to do so by law, or in the good-faith belief that such action is necessary to comply with state and federal laws or respond to a court order, subpoena, or search warrant.
Amplitude also reserves the right to disclose personally identifiable information and/or non-personally-identifiable information that Amplitude believes, in good faith, is appropriate or necessary to enforce our Terms of Service, take precautions against liability, to investigate and defend itself against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of Amplitude.
In the Event of Merger, Sale, or Bankruptcy
In the event that Amplitude is acquired by or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from our users as part of such merger, acquisition, sale, or other change of control. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors rights generally, we may not be able to control how your personal information is treated, transferred, or used.
You may, of course, decline to submit personally identifiable information through Amplitude.com or the Services, in which case Amplitude may not be able to provide certain services to you.
You may update or correct your personal profile information and email preferences at any time by visiting your account profile page. In addition, you can request to delete your personal information by contacting Amplitude at firstname.lastname@example.org.
OUR COMMITMENT TO DATA SECURITY
Amplitude uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. Specifically, Amplitude encrypts and signs all data originating from Amplitude and verifies it on the client. Further, for Enterprise tier customers, Amplitude supports full HTTPS exchange. However, Amplitude cannot ensure or warrant the security of any information you transmit to Amplitude and you do so at your own risk. Once we receive your transmission of information, Amplitude makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If Amplitude learns of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. Amplitude may post a notice on Amplitude.com if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us at email@example.com.
SAFE HARBOR STATEMENT
To the extent Amplitude collects or processes personal information either on Amplitude's website or through the use of the Services, Amplitude complies with the US-EU Safe Harbor Framework and the US-Swiss Safe Harbor Framework as set forth by the Department of Commerce regarding the, collection, use and retention of personal data from the European Union and Switzerland. To learn more about the Safe Harbor program and to view the certification for Amplitude visit http://www.export.gov/safeharbor.
Amplitude regularly reviews how it is meeting these privacy promises and Amplitude has an independent mechanism in place to resolve complaints about its privacy practices. Amplitude encourages interested persons to raise any concerns using the contact information below and Amplitude will investigate and attempt to resolve any complaints and disputes regarding the use and disclosure of personal information in accordance with Amplitude's privacy practices. If you have any concerns about Amplitude's privacy practices, you may contact Amplitude at firstname.lastname@example.org.
If the complaint or dispute cannot be resolved through Amplitude's internal process, then Amplitude agrees to resolve the dispute using JAMS, as a third party resolution provider. You can contact JAMS at http://www.jamsadr.com/safeharbor/.
Amplitude.com and the Services are not intended for anyone under the age of 13. Amplitude does not knowingly collect information from anyone under the age of 13. No one under the age of 13 may access or use the Services to provide Amplitude with personally identifiable information.
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