Amplitude Professional Services

Here to help you every step of the way

Let us handle the challenges of getting started and solving ongoing complex business problems so you can focus on building better products.

Here to help you every step of the way

From implementation to strategy—we've got your back

Get proactive leadership, guided best practices, and white-glove support to help you plan and execute your business goals.

Faster implementation
Faster implementation

We streamline onboarding processes, navigate complexities, and get you online quicker.

Reduce onboarding risk
Reduce onboarding risk

We help identify and mitigate potential issues early in the setup process so you can onboard with ease.

Ongoing expertise
Ongoing expertise

Our technical experts provide 24/7 support to help you solve complex problems and maximize the value of your data.

Strategic leadership
Strategic leadership

We provide tailored guidance and innovative solutions that help drive transformational change and business growth.

Your success is our success

<60

Days time to value

50%+

Insights unlocked

90%

CSAT

Premium Success Packages

Get ongoing personalized expertise tailored to your business needs. Take advantage of strategic insights, better platform SLAs, and 24/7 support to hit the ground running and get the most out of your data.

 

Advanced

Signature

Specialized services

Adoption and industry best practice consultation 

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Ongoing use case onboarding

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Ongoing data health audits

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Success accelerator workshops 

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Experimentation audit and recommendations

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Strategic change management services 

 

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Data sanitization services

 

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Data backfill services

 

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Amplitude center of excellence

Proactive and hands-on data management support 

 

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Amplitude enablement toolkit

 

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Critical event planning and monitoring 

 

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Ongoing training and enablement

Customized instructor-led trainings

Up to 2 / quarter

Up to 4 / quarter

Online certification program 

5 certification exams

10 certification exams

Enhanced platform support

Mission-critical technical support 24x7x365

First response          2 hours

First response            1 hour

Email support

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Live in-product chat support

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Slack channel support

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Zoom meeting support

 

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Quarterly proactive support ticket audit and recommendations

 

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Company logo

“You don’t know what you don’t know. Amplitude’s Professional Services helped us step outside our comfort zone with experimentation and analysis — it’s evolved how we optimize our customers’ experience here at Taco Bell.”

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Perri Myers
Taco Bell
Marketing Manager, Menu Strategy

Implementation & Onboarding

Onboarding and instrumentation don’t have to be complicated. With our implementation team, you can go live quicker and get value faster.

Analytics

Seamlessly integrate, optimize, and fully operationalize your analytics infrastructure.

Core Analytics
  • A Minimum Viable Product (MVP) so you can replicate core use case implementations across other teams and products
  • Best for one team and one product only
Essential Analytics
  • Targeted implementation support for one team and one product
  • Establish the foundation of an analytics practice
  • Strategic advice on governance and analytics
Comprehensive Analytics
  • Organizational implementation support
  • Establish the foundation of a comprehensive analytics practice
  • Strategic advice on governance and analytics
  • Best for multiple teams and use cases under one product
Experiment

Get up and running quickly to start testing, analyzing, and optimizing your product at scale.

Core Experiment
  • Support running one experiment end-to-end
  • More hands-on technical support getting pipes flowing through Amplitude
  • Best for mature customers who already have experience and a culture of experimentation
Comprehensive Experiment
  • White glove service, guiding customers through two experiments and adoption support
  • Strategic support in building an experimentation practice in addition to technical support
  • Best for customers who are newer to experimentation
Additional Services

Optimization & Expansion

Take advantage of our extra expertise with our full range of products, including Session Replay, deeper training opportunities, integrations, and more.

CDP Implementation
CDP Implementation

Guidance setting up Amplitude as their CDP with support integrating up to 10 sources or destinations. Best for teams who already have Analytics implemented.

Training & Certification
Training & Certification

Hands-on foundational or advanced training to support your business use cases with Amplitude. Certification programs are also available. Best for teams who are new to Amplitude.

Data Optimization
Data Optimization

Additional support to help ensure your specific use cases are being met in Amplitude, focusing on data cleanup, governance, and taxonomy improvements. Best for teams struggling to manage their data in Amplitude.

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Let's explore the right set of services to ensure you're set up for success