Chart Your Path to Digital Experience Maturity
Evaluate and improve your digital experiences with a comprehensive maturity framework and assessment.
What is digital experience maturity?
How do the world’s top companies build digital experiences that get customers excited—and keep them coming back? It’s not just about tools, design, or features.
It’s about using data to improve digital experience maturity across four key pillars: strategic alignment, organizational readiness, operational readiness, and technology readiness.
Are you a digital experience maturity maven?
After working with thousands of organizations, we’ve identified the key digital experience strategies that the most successful companies follow. Take our maturity assessment to see where you stand, spot the gaps, and plot your course to becoming a leader. You will receive:
- Your score across four pillars of digital experience maturity
- A personalized report with recommendations for improvement
- Best practices gleaned from thousands of successful companies
Harvard Business Review Analytic Services report highlights
A sneak peek into the Harvard Business Review Analytic Services report: .
83%
of respondents cite building engaging digital experiences as “very” important.
75%
of leaders achieve organizational maturity by supporting cross-functional collaboration across teams and departments.
71%
of leaders use AI to improve digital experiences.
Four pillars of digital experience maturity
Top-down and side-to-side alignment—with a shared vision of success, cross-functional key performance indicators, and performance tracking strategies.
Employees understand the value of improving digital experiences and can share their learnings across the entire customer lifecycle—under the guidance of a strong sponsor.
Systems and processes that empower individuals to use self-service analytics, understand and interpret data, make quick decisions, and act on new insights.
Data integration, accessibility, governance, trustworthiness, and security—using tools that illuminate behavior and enable experimentation, personalization, and activation.
Your curated resources
Explore the latest research on digital experience maturity, benchmark where your business stands, and get best practices to close the gaps.
Explore research from Harvard Business Review Analytic Services. Discover trends and top strategies separating leaders from others.
Understand your strengths, pinpoint areas to evolve, and get a personalized report with recommended improvements.
Discover how high-growth companies build and deliver seamless digital experiences.
Ready to build delightful digital experiences?
High-growth companies use digital analytics to deliver best-in-class customer experiences. offers a complete view of the customer journey to help you do just that.