Listen to users at scale with AI
Instantly surface what customers are saying, understand what matters most, and take action—all inside the Amplitude platform.
Hear it. See it. Fix it–Fast.
Your customers are talking—in reviews, surveys, and support tickets. AI Feedback tells you what they’re really saying, surfaces the insights that matter, and shows you exactly what to do about it.
Never miss a signal or an insight
Automatically capture feedback from support tickets, surveys, reviews, social media, and call scripts in one unified dashboard.
Connect what users say to what they do
Words and actions speak louder together. AI Feedback links feedback to product behavior, so you understand the whole story and can turn insights into what customers want.
Turn noise into next steps
See the issue, understand the cause, ship the solution. Cohorts, surveys, and Session Replay close the loop from feedback to action—accelerating iteration and eliminating guesswork.
The conversational way to analyze feedback
Ask questions, get answers, build products—all in natural language with AI-powered chat. Ask AI Feedback to analyze thousands of comments and draft a PRD based on what customers actually need.
Experience the AI Feedback difference
We built it. We use it. Here's how AI Feedback powers our own product decisions.
“I think the aha moment was truly when I first connected all the sources to AI Feedback, and it did its magic and analyzed all of our user feedback. In the past it was so much work to pull data, look through each source and manually combine them—the fact that AI Feedback just did it with a few clicks? That was fairly magical.”
Get started with AI Feedback
Find your next product roadmap or messaging breakthrough by analyzing customer feedback. Uncover the insights that lead to better features and happier customers.
Frequently Asked Questions
AI Feedback is the industry’s first user feedback engine with proprietary LLM technology that automatically turns raw customer feedback into prioritized, actionable insights.
AI Feedback can connect to App Store/Google Play reviews, Zendesk, Intercom, Freshdesk, Salesforce Service, Gong, Trustpilot, G2, Reddit, Discord, X, and CSV/Docs.
AI Feedback basic access (limited feedback volume) will be available across all plans. An AI Feedback add-on is available for advanced access and extended feedback volume.
AI Feedback’s proprietary LLM technology takes a fundamentally different approach from generic language models. While most VoC solutions rely on off-the-shelf models (GPT, Claude, etc.) that were trained on general internet content, this LLM-native solution is specifically trained on product feedback patterns to automatically distill massive volumes of unstructured user feedback data into actionable lists of feature requests, complaints, and other product insights.
AI Feedback is the only solution that leverages proprietary hallucination detection (patent pending) to deliver accurate analysis so teams can trust the insights they receive are based on actual customer feedback, not AI imagination.