How Amplitude identifies your users

This article helps you:

  • Learn how Amplitude identifies and tracks your users

  • Understand best practices for setting user IDs

Amplitude uses a combination of three different methods to identify your users: device IDs, Amplitude ID, and user IDs. The first comes directly from your users' devices, while the second is an ID that Amplitude automatically creates once it has enough information to conclusively identify a unique user. The user ID, however, is something you'd set up.

In Amplitude, a user ID is a unique identifier applied to individual users. Using them is optional, but recommended: your product should set a user ID once a user has created an account, logged in, or is otherwise identified in your product.

Amplitude can use a user ID to reconcile events across multiple devices under the same user ID. Additionally, Amplitude merges a user's event data on the backend: this connects the correct user ID to any anonymous events the user generated before the assignment of their user ID. For this reason, you can wait to assign user IDs if that makes sense for your product. Conversely, this is also why you should not set user IDs for anonymous users.

Once set, user IDs in Amplitude cannot be changed.

If your product doesn't currently assign user IDs, then feel free to skip this section.

Before continuing on to the next step, be sure to see this article about how Amplitude identifies unique users for all the details you need to know.

Best practices for setting user IDs

  • Don't set the user ID if there isn't one. For example, if you set the user ID to the string None for multiple users, Amplitude doesn't recognize those users as separate users. Instead, it assumes all those users are actually the same user, and it groups all events for those users together under that None user ID. As stated earlier, you can always set the user ID later.
  • Don't assign a user ID that might change. User IDs are fixed forever: don't, for example, set a user's email address as their user ID—email addresses change.
  • User IDs are case-sensitive. If you set a user ID in a different case, Amplitude tracks two separate profiles for the same user.
  • Assigning user IDs server-side can be tricky. If you're running into issues assigning user IDs, contact Amplitude Support.
Was this page helpful?

Thanks for your feedback!

May 24th, 2024

Need help? Contact Support

Visit Amplitude.com

Have a look at the Amplitude Blog

Learn more at Amplitude Academy

© 2024 Amplitude, Inc. All rights reserved. Amplitude is a registered trademark of Amplitude, Inc.