Overview

Amplitude Academy

Deliver Targeted Guidance and Support with a Resource Center

Learn to create a resource center with Guides and Surveys.

Resource Center is a widget that integrates directly (with no other installation requirements) into the Guides and Surveys SDK. It surfaces insightful and useful information to your users from anywhere on your site. The Resource Center widget appears as a clickable help icon. The center itself provides:

Search functionality.
Recommended content.
Quick links.
Call-to-action button.

Your Resource Center can use external or publicly available documentation repositories, articles, videos, or third-party chat modules like Intercom.

Before your users can access the Resource Center to find relevant information, set it up first. Setting up the Resource Center includes the following activities:

Specifying the content from which the Resource Center pulls information.
Creating the Resource Center links.
Setting up targeting and priority levels for users and pages.
Specifying the Resource Center settings.
Reviewing Resource Center best practices.

Search result highlighting

When you open an article from a Resource Center search result, Amplitude highlights the matched search terms inside the article and scrolls to the first highlighted passage. This takes you straight to the part of the article that matched your search instead of the top of the page.

This behavior works with the existing Guides and Surveys SDK and needs no configuration.

When a search result comes from a semantic match that doesn't appear word for word in the article, Amplitude can't locate the passage to highlight. In that case, the article opens at the top with no highlights.

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