SDKs APIs

Data Tables Event Segmentation Funnel Analysis Personas Retention Analysis The datepicker The dotted line in Amplitude charts User Composition User counts from past events User Sessions

Experiment duration estimates Mutual exclusion groups Sequential testing Statistical significance

Block and filter internal users Channel classifier Firefox ingestion failure Hide, block, or delete an event or property Instrumentation Missing data Missing mobile attribution events Modify or delete historical data Segment-Amplitude integration Send data to Amplitude Transformations

Access issues Behavioral cohorts Data discrepancies with other platforms Data export Experiment Analysis Export CSV files HTTP v2 API vs Batch Event Upload API Instrument on third-party site builders iOS 14 changes Limits New orgs can't open the menu Plus plan Security and privacy Startup Scholarship plan Unexpected values in user counts

FAQ

/

New orgs can't open the menu

This article covers a frequently asked question about a new organization's limitations within Amplitude.

Why can't new users navigate the left-hand menu?

When a new org is created on Amplitude, all team members will start on the Amplitude Settings page. There will be no option to open the left-hand menu. This can make it seem like the user is "stuck" on the Settings page, or that they cannot navigate to any other page on Amplitude.

This happens because Amplitude cannot populate any charts until it has data to work with. To open the left hand menu, you must first correctly set up your data sources and send data to Amplitude. Once the charts have data to query on, your left menu will uncollapse. You will then be able to navigate through the Amplitude UI.

Was this page helpful?

Thanks for your feedback!

October 2nd, 2024

Need help? Contact Support

Visit Amplitude.com

Have a look at the Amplitude Blog

Learn more at Amplitude Academy

Terms of Service Privacy Notice Acceptable Use Policy Legal