Hosted Surveys

A hosted survey collects feedback through a standalone, Amplitude-hosted page that you share by link, instead of showing the survey inside your product. Share the link in an email, a support ticket, or a chat message, and recipients answer on a dedicated page without opening your app. Use a hosted survey to reach people who aren't in your product, such as churned or prospective users. To collect feedback from users while they're in your app, use an in-app survey instead.

How hosted surveys work

A hosted survey has a unique URL that points to a dedicated page for that survey. Anyone who opens the link sees the survey on its own page and submits a response directly. Hosted surveys use a standardized layout, so the step type (for example, modal, pin, or popover) doesn't affect how the questions and inputs display.

Get a survey link

1. In Amplitude, open the survey you want to share.
2. Open the survey's hosted link options using the globe icon in the upper right, near the Save and Publish buttons.
3. Copy the generated link from the modal.
4. Share the link through email, chat, a support tool, or any other channel.

Identify respondents

By default, Amplitude records each response under a randomized user ID (for example, anonymous-hosted-survey-user-8db2f3c13af5). To attribute responses to known users, update the link to include identification parameters with the user's or device's unique ID:

• userId: associates the response with a specific user ID.
• deviceId: associates the response with a specific device ID.

For example, append a user ID to the link:

https://<your-survey-link>?userId=user42

Analyze hosted survey responses

Hosted surveys emit the same lifecycle events as in-app surveys, so you can analyze responses in Amplitude:

• Survey Viewed
• Step Completed
• Survey Completed
• Survey Submitted

Amplitude tags events and responses from a hosted survey with a distinct App Type property, so you can separate them from in-app responses in your analysis.

Limitations

During the beta, hosted surveys have the following limitations:

• You can't configure the survey buttons. Amplitude sets them based on your survey options.
• Hosted surveys don't have dedicated themes. You can control their styling with your existing themes.
• Hosted surveys don't respect targeting, triggers, or limits.
• Hosted surveys require Amplitude Analytics. They don't support third-party analytics tools, such as Segment.