Understand customer behavior with Session Replay

Use Session Replay to investigate the user behavior behind your analytics charts. Start with a chart or a reported issue, find a recording, then compare what happened in the replay with the events you measure.

Find the session behind a chart

Find session replays explains how to open recordings from Amplitude charts and lists supported chart measures. You can also locate recordings through User Look-Up, your homepage, or replay search.

Investigate the recording

The Session Replay viewer plays the recording alongside its event timeline. For a technical issue, inspect replay errors. For a usability issue, analyze frustration signals.

Check whether the behavior represents a trend

Create an analytics chart from replay events to compare one session's activity with broader behavior. Share the replay when you need teammates to review the same experience.