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Quick guide · Funnels

See where your users drop off

5 minutesBeginnerFor PMs & analysts

A funnel chart helps you see where users drop off in a key journey so you can pinpoint conversion problems and focus improvements on the step that matters most.

Questions it answers

Questions a funnel can answer

  • Q.What percentage of users complete checkout from Add to Cart to Complete Purchase?
  • Q.At which step are users abandoning my onboarding flow?
  • Q.How has my signup-to-activation rate changed over the last 90 days?
  • Q.Do mobile users convert at a different rate than desktop users?

Build your first funnel

A funnel tracks how many users complete a sequence of events and shows where they drop off. Use a funnel when you want to measure a specific path; use Journeys when you want to explore paths without defining the steps first. Start by asking Global Agent a question, then follow the walkthrough step by step.

  1. 1

    Ask Global Agent

    Click the link to prompt Global Agent in a new tab. You must sign in to Amplitude.

    Open in Amplitude →
  2. 2

    Review the funnel it built

    Check the steps and their order match the path you care about (for example, Add to Cart → Checkout → Complete Purchase). Tweak any event inline.

  3. 3

    Set the window and segment

    Adjust how long users have to convert, then break the funnel down (for example, mobile versus desktop) to compare who makes it through.

  4. 4

    Find your biggest drop-off

    Read the steepest step, then ask Global Agent a follow-up to understand why.

  5. 5

    Act on what you found

    Save the dropped-off users as a cohort to target, or dig deeper into where they went using the Journeys chart.

What the result looks like

홈페이지를 본 사용자 10,093명 중 1,058명이 구매를 완료했으며, 전체 전환율은 10.5%였습니다.
주요 전자 상거래 전환 퍼널
퍼널 단계전환됨탈락
홈페이지 보기10,0930
항목 세부 정보 보기9,208885
장바구니에 추가3,6835,525
장바구니 보기3,315368
체크아웃2,321994
결제 정보 추가1,857464
구매 완료1,058799

This is a sample funnel. Yours looks similar but uses your own events and data, so the steps and numbers differ.

Is a funnel the right chart?

Funnels measure a path you already know

Already know the path and want the numbers? Funnels is your chart. Still discovering how users move? Pathfinder maps the routes they actually take. Comparing how groups travel between two points? Journey Map.*

Funnel Analysis

You know the path but want the numbers of where users drop off, and how many.

Read the docs

Pathfinder

Explore how users navigate without defining the path first, then measure what you find.

Read the docs

Journey Map

Compare how different groups move between two events and where their paths diverge.

Read the docs

*Pathfinder and Journey Map are two visualizations of the same Journeys chart, each suited to answer different questions.

Amplitude 아카데미

Drive Conversion with Funnel Analysis and Journeys

Build on your first funnel to diagnose drop-off and map the paths users take to convert.

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