Refiner (Cohort)

Refiner is a user feedback and customer survey solution for data-driven SaaS teams. It helps these teams understand user needs, gauge customer satisfaction, improve retention, and conduct research to inform product development.

Use cases

• User onboarding improvement: Identify struggling user cohorts in Amplitude and send them to Refiner for targeted feedback. Use this data to optimize your onboarding process, resulting in higher user satisfaction and retention.
• Feature prioritization: Segment users based on feature engagement in Amplitude and send cohorts to Refiner. Gather feedback to guide feature development priorities.
• Churn prevention: Identify potential churn risk cohorts in Amplitude, send them to Refiner, and collect feedback. Address user concerns proactively to prevent churn.

Considerations

• This integration is available to customers with paid Amplitude plans.
• Enable this integration in each Amplitude project that uses it.
• You need a paid Refiner plan to enable this integration.

Set up the integration

Refiner setup

1. In Refiner, navigate to Settings.
2. Copy the API Key and Segment ID to your clipboard.

Amplitude setup

1. In Amplitude Data, click Catalog and select the Destinations tab.
2. In the Cohort section, click Refiner.
3. Click Add another destination.
4. Enter API Key and Segment ID.
5. Map the Amplitude User_ID field to the Refiner User_ID field.
6. Save when finished.

Send a cohort

1. In Amplitude, open the cohort you want to sync, then click Sync.
2. Select Refiner, then click Next.
3. Choose the account to sync to.
4. Choose the sync cadence.
5. When finished, save your work.