AI Feedback
Amplitude’s AI Feedback uses AI to analyze reviews, surveys, and user feedback at scale, turning unstructured language into clear insights about customer needs and product opportunities.
What it is
Description: Amplitude’s AI Feedback is the new way to listen to users at scale. It helps you understand what customers are saying and why it matters. It uses AI to analyze reviews, surveys, and user feedback at scale, turning unstructured language into clear insights about customer needs and product opportunities.
And because AI Feedback is fully integrated into Amplitude, feedback never sits in a silo. It flows into cohorts, surveys, and session replay, creating a complete loop from insight to action. Teams can connect customer feedback with behavior, prioritize features, and turn insights into what customers want. This integration drives faster innovation, stronger feature adoption, and higher retention across the product lifecycle.
Why we built this and what problems are we solving for: • Wasted dev time building the wrong things: Teams miss valuable feedback that could direct them to real problems their products could solve. • Delayed feedback loops drive churn: Slow feedback cycles mean issues fester and users leave before fixes arrive. • Feedback overload: Teams spend hundreds of hours analyzing feedback, but the insights are still biased, difficult to verify, and outdated before the team has time to act on the feedback. • Frustrated users: Users provide feedback via support, surveys, reviews, and calls. When it’s ignored, users stop giving feedback, eventually churning. Meanwhile, companies with healthy communities act on feedback fast and get more feedback daily.
Where: AI Feedback shows up in the left navigation under Users → AI Feedback
Available in EUDC: Yes
When: Available now!
Customers Impacted: This is available as part of all plans.