Last Updated: May 24, 2018
Last Updated: May 24, 2018
Please read the following carefully to understand our policies and practices regarding your information collected through the Website, through your use of the Product, through our marketing activities and how we will treat it. If you do not agree with the below policies and practices, your choice is not to use our Website or register to use the Product through our Website.
We use information that we collect about you or that you provide to us, including personal information, in order to respond to a request from you, to carry out our legal obligations, to fulfill a contract with you, to protect your vital interests, to provide you with notices and for other purposes with your consent as described below.
We may disclose personal information that we collect or you provide to us as described below. Amplitude does not share or sell your personal information with any third parties for direct marketing purposes.
While Amplitude recognizes that an individual has the right to access, delete and amend the data collected about that individual, Amplitude does not have a relationship with the Customer End Users but rather only with our Customers. If you are a Customer End User and you would like to access, amend or delete your data, then you need to contact the Customer directly and Amplitude will respond within a reasonable period of time to any such request by our Customer.
Amplitude only retains the Customer End User Data we process on behalf of our Customers for as long as necessary to provide the Product to our Customers or as required to comply with legal obligations, resolve disputes and enforce any agreement.
The data servers Amplitude uses to provide the Website and Product are located in the United States. By interacting with the Website or using the Product, you understand that your personal data will be transferred to the United States and you consent to such transfer.
For the actions of third party agents Amplitude engages to process data on our behalf, Amplitude remains responsible and liable under the Privacy Shield Principles if a third party agent processes the personal data in a manner inconsistent with the Privacy Shield Principles, unless Amplitude proves that it is not responsible for the event giving rise to the damage.
Amplitude uses commercially reasonable physical, managerial, and technical safeguards designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is also encrypted and stored on our secured servers behind firewalls.
However, you are also responsible for maintaining the confidentiality of your password and other information used by you to access the Website or use the Product. While Amplitude does its best to protect your personal data, Amplitude cannot guarantee the security of your personal information transmitted to our Website because the transmission of information via the internet is not completely secure. Any transmission of your personal information is done at your own risk and Amplitude cannot guarantee that such personal information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If Amplitude learns of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. Amplitude may post a notice on the Website if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us at firstname.lastname@example.org.
We strive to provide you with choices regarding the personal information you provide to us and we understand that you have the right to access, correct, delete, object to and restrict our use of your personal information. We also understand that you have the right to obtain a copy of your personal information from us and to withdraw your consent of the processing of your personal information by us. Please note we may ask you to verify your identity before responding to such requests. We have created mechanisms to provide you with the following control over your personal information:
Amplitude does not knowingly collect personal information directly from Visitors of the Website that are under the age of 16. If you are under 16, do not use or provide any information on the Website or register on the Website to use the Product. If we learn that a child under 16 has directly provided us with their personal information through the Website, then we will delete that information. If you believe a child under 16 has registered for an account on the Website, please contact us at email@example.com.
Amplitude does not use any personal information provided by you for the purpose of automated decision-making.
As part of our commitment to the Privacy Shield Principles, if you are a resident of the European Union or Switzerland and you have a privacy or data use concern, please contact Amplitude directly at firstname.lastname@example.org and Amplitude will use its best efforts to address your concern within 45 days of receipt of your complaint. For an unresolved privacy or data use concern that Amplitude has not addressed satisfactorily, please contact our U.S. based third party dispute resolution provider (free of charge) at https://www.jamsadr.com/file-an-eu-us-privacy-shield-or-safe-harbor-claim.
For any Privacy Shield disputes that cannot be resolved by the methods above, you may be able to invoke a binding arbitration process under certain conditions. To find out more about the Privacy Shield’s binding arbitration scheme, please see: https://www.privacyshield.gov/article?id=ANNEX-I-introduction.
The Federal Trade Commission has investigation and enforcement authority over Amplitude’s compliance with the Privacy Shield Framework.
501 2nd Street, Suite 100
San Francisco, CA 94107
Your right to file a complaint with a data supervisory authority about our privacy practices remains unaffected.
Amplitude uses both first-party and third-party cookies and web beacons. First-party cookies and web beacons are cookies and web beacons that are served directly by Amplitude to your computer or mobile device. Third-party cookies and web beacons are served by a third-party service provider on behalf of Amplitude. Third-party cookies are most commonly used for advertising and analytics purposes.
There are four categories of cookies and web beacons used by Amplitude. Specifically, Amplitude uses essential, performance, functionality and advertising cookies and web beacons.
The table below lists the types of cookies and third party service providers currently used by Amplitude but may not include all cookies or third party service providers. In addition, the below list of cookies and third party service providers is subject to change at any time.
|Cookie Type||Who serves it||What it does||More information|
|Performance||Amplitude||We use our own products and services to analyze the user behavior within our website and our own products and services.||–|
|–||Google Analytics||We use Google Analytics to analyze the use of our website.||For more information about Google’s privacy practices, see https://policies.google.com/privacy.|
|–||Drift||We use Drift for tracking unique visitors to our website.||For more information about Drift’s privacy practices, see https://www.drift.com/privacy-policy/.|
|–||Optimizely||We use Optimizely to optimize page content on our website.||For more information about opting-out of Optimizely’s cookies, see https://www.optimizely.com/legal/opt-out/.|
|–||New Relic||We use New Relic to analyze web page performance.||For more information about New Relic’s privacy practices, please see: https://newrelic.com/termsandconditions/privacy.|
|–||Squarespace||We use Squarespace to analyze the use of our website.||For more information about Squarespace’s privacy notices, please see: https://www.squarespace.com/privacy/.|
|–||Doubleclick||We use Doubleclick to track advertisements and measure website visits and conversions.||For more information about opting out of the ads, see: https://support.google.com/ads/answer/2662922?hl=en.|
|–||We use LinkedIn to track conversions and website visits from our advertisements displayed on LinkedIn.||For more information about LinkedIn’s privacy practices, please see: https://www.linkedin.com/legal/privacy-policy.|
|–||We use Facebook to track conversions and website visits from our advertisements displayed on Facebook.||For more information about Facebook’s privacy practices, please see: https://www.facebook.com/help/www/213802165366955.|
It is your choice as to whether or not to accept cookies. Most browsers allow you to configure the browser settings so that cookies from websites cannot be placed on your computer or mobile device. If you choose not to accept cookies, then you may be able to continue browsing our Website but we may not be able to provide you with certain features. If you want to opt out of advertising or performance cookies, then you may do so by reviewing the privacy policies of the third party service providers who serve the advertising and performance cookies identified above. In addition, you may learn more about opting out of advertising cookies by visiting the Network Advertising Initiative page. If you would like further information about cookies and how to manage and delete them, please visit www.allaboutcookies.org or www.youronlinechoices.com.