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Post-earnings complaint spike: tie to app version and market events
Financial Services
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Identify any spike in negative feedback (1–2 star app reviews, NPS detractors, complaint tickets) in the 72 hours following the last quarterly earnings announcement. Segment complaints by: app version (iOS/Android), account type, and complaint category. Cross-reference the spike timing with any app releases or infrastructure incidents in the same window. Generate a ranked list of the top complaints by volume with suggested root causes.
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