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Surveys

Survey: barriers to completing digital onboarding for new members

Healthcare

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Create a 3-question in-app survey for members who started but did not complete the digital onboarding flow (profile + insurance + first appointment) within 7 days of signup. Questions: (1) 'What stopped you from completing your profile?' (multiple choice: Too many steps / Couldn't find my insurance info / Privacy concerns / Just browsing / Other) (2) 'How confident are you that this app will help manage your health?' (0–10 scale) (3) 'What would make it easier to get started?' (open text). Target members with at least one incomplete onboarding step.

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