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Competitive mentions: Airbnb, Booking.com, and Expedia in traveler feedback
Travel & Hospitality
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Scan all traveler feedback (app store reviews, NPS open text, support tickets, social mentions) for references to Airbnb, Booking.com, Expedia, and VRBO. For each competitor: (1) mention volume trend over 6 months, (2) sentiment (positive, negative, neutral), (3) top 3 reasons travelers cite that platform (e.g., 'better prices', 'easier cancellation', 'more properties'). Surface any correlation between competitive mention spikes and our own pricing changes, feature launches, or outages.
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