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Pain points from Salesforce and Zendesk: advisor support tickets
Financial Services
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Analyze support tickets from the last 90 days tagged as 'advisor' in Salesforce and Zendesk. Identify the top 5 pain point categories by volume and by average resolution time. For each category, show: ticket count, MoM trend, most common verbatim phrases, and which advisor tier (junior, senior, principal) files them most frequently. Highlight any categories with a >20% increase in volume over the last 30 days.
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