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Filter booking friction complaints from app reviews and support tickets
Travel & Hospitality
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Analyze app store reviews and support tickets from the last 90 days. Identify the top 5 booking friction complaints by volume (e.g., checkout too slow, payment failures, search results not relevant, cancellation policy unclear, dates showing unavailable). For each: ticket count, MoM trend, most common verbatim phrases, and which device / platform they occur on most. Per the benchmarks report, every second of friction in the booking flow costs conversion — surface any complaint category that has increased more than 20% in the last 30 days.
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