Resource Center: open directly to a specific article via the SDK
The Guides and Surveys SDK now supports opening the Resource Center directly on a specific article.
What it is
Description: The Guides and Surveys SDK now supports opening the Resource Center directly on a specific article. Pass the article's URL to rc.open() and the widget opens straight to that content item instead of the Resource Center home page:
window.engagement.rc.open({ url: "https://help.example.com/articles/getting-started" });
Why: Customers want to deep-link users to the right help content in context — e.g. a "Learn more" button next to a feature that opens the relevant article in the Resource Center, without the user having to search for it or leave the app. Until now, rc.open() could only open the Resource Center home page.
Available in EUDC: Yes
When: Available today