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Incident postmortem enrichment
Each week, finds new incident postmortems and adds a quantified customer-impact section drawn from what users actually experienced.
Trigger
Scheduled weekly
Instructions
Create a custom agent: Incident Postmortem Enrichment. Every week, find incident postmortems added in Confluence in the last seven days, and for each one add a Customer Impact section quantifying affected users, sessions, and accounts during the outage window.
Tags
Tool: AmplitudeTool: ConfluenceTrigger: ScheduleUse case: Launch & experiment readouts
Outcome
Postmortems move from "something broke" to "here's who it hit and how badly," which sharpens prioritization of follow-up work and customer comms.