Amplitude AI Assistant
Your product deserves a better support agent
AI Assistant is built on your product data. It can go beyond answers to guide users into action, complete tasks, visualize user outcomes, and drive better results for users.
Personalized assistance delivered in-product
Context-aware answers
Tailor chat messages to what users have done, not just what they asked. AI Assistant analyzes behavioral data and user history to deliver a customized response in the moments that matter most.
Build the foundation for a great support experience
Connect help from anywhere
Sync help documentation directly from the source, across your CX stack. AI Assistant grounds every answer in the knowledge you already trust.
Most chatbots answer questions. AI Assistant understands users.
Chatbots were built to answer questions. AI Assistant delivers contextual, in-product support and closes the loop back to the product team
See real resolution, not just user ratings
AI Assistant lets you see what users do after the conversation. If a user asked for help setting up an account and then successfully created one, that's resolution. If they asked and then left the product, it isn't.
Personalize support with behavioral data
Most support personalization is rule-based: new users get one script, enterprise users get another. AI Assistant personalizes based on what each user has actually done.
Every conversation improves the product
Support conversations reveal friction that event data alone can't capture. AI Assistant feeds those insights into AI Feedback so product teams can see what's confusing users, fix the root cause, and deploy better guides.
Better together
AI Assistant is just the beginning. Connect it to Amplitude's full AI analytics platform so every product, every experiment, and every insight fuels an always-improving support experience.
Amplitude Analytics knows every click, every path, and every pattern. AI Assistant turns that knowledge into support that feels tailored to each individual user.
Built for every team that touches the user journey
Product teams
Guide users through any moment using a direct feedback channel that gets smarter with every interaction.
CX and support teams
Resolve customer issues with precision. When escalation is needed, give human agents complete context to finish the job.
Growth teams
AI Assistant turns every in-product interaction into a growth moment your team can measure, convert, and scale.
See AI Assistant in action
Watch how Amplitude AI Assistant connects behavioral data, in-product guidance, and analytics into a powerful support experience.
Common questions about AI Assistant
AI Assistant is built on Amplitude's behavioral data platform, so it knows what each user has done in your product. It can personalize responses, trigger in-product walkthroughs, and connect every conversation back to your analytics, experiments, and activation workflows. Standard chatbots operate in a support silo with no visibility into product behavior before, during, or after the conversation.
AI Assistant is built natively on Amplitude's full platform, so every tool you already use makes it smarter. Amplitude Analytics powers the behavioral intelligence behind every interaction. Guides and Surveys deliver contextual walkthroughs in the moments that matter. Session Replay captures what brought a user to ask and what they did after, giving real support specialists a complete case file at handoff. And AI Feedback turns every conversation into a continuous, actionable stream of product intelligence.
Most chatbots measure (and charge for) resolution by whether a user closes the chat without escalating or clicking thumbs-down -- they have no idea what actually happens after the chat ends. With Amplitude, the chat interaction is just one part of the overall user journey. This makes it possible to understand true resolution, not just chat resolution. The question shifts from “Did the user feel satisfied?” to “Did the user accomplish what they were trying to do?
Every AI Assistant response comes with a complete record of how it was built, what sources it drew from, and the reasoning behind it. No black boxes, no guesswork, and no responses you cannot explain. Every answer is fully traceable, from the source content it referenced to the logic it applied to arrive at the outcome. That means your team always knows exactly what users are seeing and why, giving you the confidence to scale AI-powered support without sacrificing oversight or accountability.
A Resource Center (search-only) is included in all Amplitude platform plans. The full AI Assistant—including conversational chat, walkthrough triggers, and unlimited sources—is available as an add-on. Contact sales for pricing details.