Introducing Amplitude Customer Help Center

Editor's note: This post has been updated as of January 2025.

It’s an all-too-familiar scenario for emerging companies: SaaS companies lavish resources to support their enterprise customers while offering you just a weekly email or generic content generated with little regard for how you’re using their product or what your business goals might be.

But Amplitude is flipping that script.

We’re excited to announce the launch of our new Customer Help Center, a comprehensive resource hub designed as the jumping-off point for all things customer. This new center is part of our ongoing commitment to ensuring that businesses of all sizes, particularly emerging ones, receive the tailored support and resources they need to grow and succeed. It’s a direct result of our deep investment in building a rich ecosystem of digital customer success offerings, with personalized content and tools to support your unique needs.

From start to scale: A full-spectrum support hub for growing businesses

The Digital Customer Success Center is more than just a support portal—it’s a dynamic ecosystem that combines always-on service with a level of personalization previously reserved for larger, enterprise customers. Whether you’re looking for help, best practices, or community engagement, our new support center offers a range of resources and tools to ensure you get the most out of Amplitude.

Always-on service

Just like our product suite, the Customer Help Center is designed for self-service, available 24/7 so you can find the information you need whenever you need it. Start your search at a high level and easily drill down to discover in-depth insights. You can also share your discoveries with the wider Amplitude community, creating a collaborative learning environment. And, should you need more assistance, our support teams are just a click away, offering direct communication through product requests and support tickets.

A growing holistic ecosystem for success

But we’re not stopping there. The Customer Help Center is just one part of a broader, holistic approach to helping you succeed. In addition to personalized content, we provide access to an array of resources designed to support you at every stage of your journey with Amplitude:

• Product Support: Get direct assistance through support tickets and troubleshooting with Amplitude’s dedicated team.
• Documentation Center: From API references, to in-depth guides, the documentation center helps you find what you need, when you need it
• Amplitude Academy Access: Unlock a wealth of e-learning resources to help you build your skills and get the most out of our platform.
• Amplitude and Private Communities: Stay updated with the latest news, trends, and best practices from Amplitude. Join private user groups where you can engage with peers facing similar challenges.
• Self-Service Resources: Access the Resource Library, which offers best practices and new strategies for product analytics so you can drive growth for your product.
• Partner Portal: Tap into our growing network of certified partners and experts for additional support and guidance.
• And more!

Investing in the future of customer success

At Amplitude, we believe that all customers, no matter their size, deserve the same level of commitment and support. We understand that today’s emerging companies are tomorrow’s business leaders, and we’re committed to providing growing companies with the resources and expertise they need to scale effectively and efficiently.

Our new Customer Help Center is just the beginning. As we continue to invest in our customer success ecosystem, we’ll be adding new features, tools, and resources to ensure you have everything you need to succeed.

So, whether you’re seeking quick answers, personalized recommendations, or a place to connect with the broader Amplitude community, the Customer Help Center is your new go-to destination.

If you have any questions or would like to learn more, feel free to reach out to your account team—we’re here to help!